Policies
Payment
Payment options include Credit Card or PayPal.
Payments must clear our bank before packages can be shipped. If paying by e-check through PayPal, your order may be delayed a few days while we wait for your check to clear.
Customer Accounts
You also have the option of signing up for an account with Olive Manna when you checkout. If you think you'll be back it's a good idea to sign up so that your address(es) will be pre-filled for you on future trips. You can also keep track of past orders this way. Of course it is completely optional and you may remove your account at any time.
RETURNS
CASH REFUNDS - Damaged items will be replaced. If it is not replaceable (vintage or discontinued), a refund will be issued via PayPal or as a credit to your credit card. Please send a photo of the damage (including the box and packaging material) for our records should we need to follow up with the shipper. We will issue a return shipping label via email which you can print and affix to your return package.
STORE VOUCHERS - If an item is simply not what you thought it would be, we will issue a store voucher in the amount you paid for the item. We make every effort to describe products and photograph them exactly as they are, and we offer full support via email anytime, to answer questions and help customers understand exactly what they're getting. Send the item(s) back and we will issue a store voucher when we receive your return package.
Please send an email with your order number (replying to your original order confirmation is awesome), and tell us about your return. We will send you the return shipping address and further instruction.
Privacy
No financial information is seen or stored by Olive Manna. Your contact information is securely stored for your own use in processing your order and general use for use to better understand our customers here internally. We may also use it to keep in touch with you should you opt in to receive updates from us. It may also be necessary to share your information with important partners such as postal services and shippers, for the sole purpose of getting your package to you or expediting a return package from you -- only as it pertains to serving you and never to serve our own needs.
Copyright
All designs are copyright protected and may not be used in any way beyond the form in which you purchased them. You may not duplicate Olive Manna designs in any way. Printable products may not be altered or used graphically. They are for print only. Posting photos on your blog to talk about product is perfectly okay and very welcome! Get in touch if you need more or better photos.
