Policies

Payment

Payment options include Credit Card or PayPal

Payments must clear our bank before packages can be shipped. If paying by e-check through PayPal, your order may be delayed a few days while we wait for your check to clear. Likewise, credit card payments may take 3-5 days to clear. If you're in a rush, please pay via PayPal (remember, PayPal accepts credit cards also). THANK YOU!

 

Customer Accounts 

You also have the option of signing up for an account with Olive Manna when you checkout. If you think you'll be back it's a good idea to sign up so that your address(es) will be pre-filled for you on future trips.

You can also...

  • look up your order history
  • check order status
  • retrieve recent cart information (email us and we can send you a direct link to your recently pending cart)!
  • get special discounts (we keep track of and give treats to loyal customers)

But again, it's totally optional and we'll never use your personal information without your consent.

RETURNS

7/30

Contact us within 7 days.

Get the products back in our hands within 30 days.

STORE VOUCHERS

If an item is simply not what you hoped it would be, we will issue a store voucher in the amount you paid for the item. We make every effort to describe products and photograph them exactly as they are, and we offer full support via email anytime, to answer questions and help you understand exactly what you're getting. We can even take more pictures if you need them!

If you still wish to send an item back, please send an email with your order number (replying to your original order confirmation is awesome), and tell us about your return WITHIN 7 DAYS of receipt of your order. We must receive product back within 30 days of your original order in order to complete a return. Mysterious packages received long after a purchase or without communication will be donated to charity.

MISSING OR WRONG ITEM?

This happens occasionally but it's an easy fix. Just send a note to say which item you got, or didn't get that you were supposed to. We'll send a postage-paid package for the return item, and get the right one out to you. 

REFUNDS

A refund will only be issued if an item arrives damaged and is irreplaceable (vintage or discontinued).  Please send a photo of the damage (including the box and packaging material) for our records should we need to follow up with the shipper. We will issue a return shipping label via email which you can print and affix to your return package. 

SPECIAL OR CUSTOM ORDERS ARE NOT RETURNABLE

 

Privacy

No financial information is seen or stored by Olive Manna. Your contact information is securely stored for your own use in processing your order and general use for use to better understand our customers here internally. We may also use it to keep in touch with you should you opt in to receive updates from us. It may also be necessary to share your information with important partners such as postal services and shippers, for the sole purpose of getting your package to you or expediting a return package from you -- only as it pertains to serving you and never to serve our own needs.

 

Copyright

All designs are copyright protected and may not be used in any way beyond the form in which you purchased them. You may not duplicate Olive Manna designs in any way. Printable products may not be altered or used graphically. They are for print only. Posting photos on your blog to talk about product is perfectly okay and very welcome! Get in touch if you need more or better photos.